Shipping policy
Ardenn ("we" and "us") is the operator of Ardenn ("Website"). By placing an order through this website, you agree to the terms below. These terms are provided to ensure both parties understand and agree to this arrangement, mutually protecting both parties and establishing clear expectations regarding our service.
Shipping Costs
We offer FREE UK shipping to our customers.
Delivery Terms
2.1 Shipping, Processing & Delivery Time
We ship from countries around the world to ensure you receive your order as soon as possible. Processing can take up to 3 days unless priority processing is selected. Factors such as logistical delays and customs clearance may affect shipping times.
UK Express Shipping
Generally takes 8–15 business days, depending on your location. Factoring in processing and shipping times, delivery can take up to 15 business days.
UK Standard Shipping
Generally takes 15–20 business days, depending on your location. Factoring in processing and shipping times, delivery can take up to 25 business days.
US Standard Shipping
Generally takes 10–18 business days, depending on your location. Factoring in processing and shipping times, delivery can take up to 25 business days.
Canada Standard Shipping
Generally takes 8–15 business days, depending on your location. Factoring in processing and shipping times, delivery can take up to 17 business days.
Spain Standard Shipping
Generally takes 8–15 business days, depending on your location. Factoring in processing and shipping times, delivery can take up to 22 business days.
France Standard Shipping
Generally takes 8–15 business days, depending on your location. Orders typically arrive within 8 days. Factoring in processing and shipping times, delivery can take up to 19 business days.
Italy Standard Shipping
Generally takes 8–15 business days, depending on your location. Factoring in processing and shipping times, delivery can take up to 19 business days.
Germany Standard Shipping
Generally takes 8–15 business days, depending on your location. Orders typically arrive within 7 days. Factoring in processing and shipping times, delivery can take up to 19 business days.
Belgium Standard Shipping
Generally takes 8–15 business days, depending on your location. Factoring in processing and shipping times, delivery can take up to 19 business days.
Portugal Standard Shipping
Generally takes 10–18 business days, depending on your location. Factoring in processing and shipping times, delivery can take up to 25 business days.
Australia Standard Shipping
Generally takes 8–15 business days, depending on your location. Factoring in processing and shipping times, delivery can take up to 17 business days.
International Standard Shipping
Generally takes 10–25 business days, depending on your location. Processing can take up to 3 days unless priority processing is selected. Factoring in processing and shipping times, delivery can take up to 28 business days.
2.2 Dispatch Time
Orders are usually dispatched within 1–3 business days after payment is received. Our warehouse operates Monday through Friday during standard business hours, except on national holidays when the warehouse is closed. In these instances, we take steps to keep shipment delays to a minimum.
2.3 Change of Delivery Address
We can change the delivery address at any time before the order has been dispatched.
2.4 P.O. Box Shipping
We ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.
2.5 Items Out of Stock
If an item is out of stock, we will cancel and refund the unavailable item and dispatch the remainder of the order.
2.6 Delivery Time Exceeded
If the delivery time has exceeded the estimated timeframe, please contact us so we can conduct an investigation.
Tracking Notifications
Upon dispatch, customers will receive a tracking link that allows them to follow the progress of their shipment based on the latest updates provided by the shipping carrier.
Parcels Damaged in Transit
If you discover that a parcel has been damaged in transit, please reject the parcel from the courier when possible and contact our customer-service team. If the parcel was delivered while you were not present, please contact customer service for the next steps.
Duties & Taxes
5.1 Sales Tax
Sales tax has already been applied to the price of the goods displayed on the website.
5.2 Import Duties & Taxes
Import duties and taxes for international shipments will be prepaid. Customers will not be required to pay additional fees when the shipment arrives in the destination country.
Cancellations
If you change your mind before receiving your order, we can accept a cancellation at any time before the order has been dispatched. If the order has already been dispatched, please refer to our Refund Policy.
Insurance
Parcels are insured against loss and damage up to the value stated by the courier.
7.1 Process for Parcels Damaged in Transit
We will process a refund or replacement as soon as the courier has completed its investigation into the claim.
7.2 Process for Parcels Lost in Transit
We will process a refund or replacement as soon as the courier has completed an investigation and determined that the parcel is lost.
Customer Service
For all customer-service inquiries, please email us at support@ardennco.com.